Customer Support Specialist, Spanish at Eneba

Työnkuvaus:

Uusimmat työtiedot yritykseltä Eneba tehtävään Customer Support Specialist, Spanish. If the Customer Support Specialist, Spanish avooin työpaikka kohteessa Jyväskylä vastaa pätevyyttäsi, lähetä uusin hakemuksesi tai CV:si suoraan päivitetyn Jobkos-työpaikkaportaalin kautta.

Huomioithan, että työpaikan haku ei ole aina helppoa, sillä ehdokkaiden on täytettävä yrityksen asettamat vaatimukset. Toivomme, että uramahdollisuus yrityksessä Eneba tehtävään Customer Support Specialist, Spanish vastaa tavoitteitasi.

About Eneba

At Eneba, we're building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast), provides a level of trust, safety and market accessibility unparalleled to none. We're proud of what we've accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. 

About your team

Welcome to the world of Eneba Customer Support. We're delivering world-class user experience across our marketplace and we're having a blast while doing it Buy, sell, explore or simply browse around on Eneba web and mobile. We're here to help and support where needed. 

We're united behind each other as a team, and drive continuous improvements of our service. We've started small, and are scaling fast, and we care deeply about teamwork, learning, building new solutions, and supporting Eneba's hyper-growth.

• Provide a world class customer experience via email, live chat, and social media.
• Ensure a seamless transaction process throughout our marketplace at all times. 
• Actively drive resolution of customer issues resulting in customer satisfaction and retention. 
• Maintain and/or improve your team's Customer Success Metrics. 
• Collaborate, problem solve, and/or strategize with team members in order to identify opportunities for improvements and growth. 

• 1+ years of experience providing support to clients/users via email, phone, live chat, bots, and/or social media.
• Comfort and ability to support users in verbal and written in both Spanish and English.
• Sense of urgency, and appreciation for clear and timely communication with both - users and teammates.
• Ability to effectively prioritize as part of the team, and delivery individually. 
• Ability to work by shifts based on business need.

What it's like to work at Eneba

*Opportunity to join our Employee Stock Options program.

*Opportunity to help scale a unique product. 

*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.

*Paid volunteering opportunities.

*Työskentelypaikka of your choice: office, remote, opportunity to work and travel.

*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes. 

*Please attach CV's in English.

*To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice

Tiedot työpaikasta:

• Yritys: Eneba
• Tehtävä: Customer Support Specialist, Spanish
• Työskentelypaikka: Jyväskylä
• Maa: FI

Näin lähetät työhakemuksen:

Kun olet lukenut ja ymmärtänyt kriteerit sekä vähimmäisvaatimukset, jotka on mainittu työpaikkailmoituksessa Customer Support Specialist, Spanish at the office Jyväskylä yllä, valmistele välittömästi hakuasiakirjat, kuten työhakemus, CV, kopio tutkintotodistuksesta ja muut liitteet. Lähetä hakemus 'Seuraava sivu' -linkin kautta alta.