Support Engineer at Aktos

Job Description:

Latest job information from Aktos for the position of Support Engineer. If the Support Engineer vacancy in Jyväskylä matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Aktos for the position of Support Engineer below matches your qualifications.

Location: Remote

Aktos is a seed-stage vertical SaaS company building the modern operating system for the debt-collection industry. We help collection agencies modernize operations, payments, and compliance with a focused, engineering-driven product.

We're hiring a hands-on Support Engineer focused on backend production support and incident response — not a feature engineer. You'll own triage, fixes, and data/scripted remediations for production issues, debug the Python/Django backend and Postgres, and work directly with customers and internal teams to resolve escalations quickly and safely.

• Triage and resolve production incidents and customer escalations (tickets, email, phone).
• Debug backend issues in Python/Django and inspect/modify DB state safely (Postgres).
• Write, test, and run one-off and reusable Python scripts and SQL for remediation, migrations, or repairs.
• Investigate logs, traces, and metrics to perform root-cause analysis and implement short/medium-term mitigations.
• Coordinate with Engineering to scope fixes, deliver reproducible bug reports, and verify releases.
• Deploy hot-fixes or run deployment tasks when required (following established processes).
• Maintain runbooks, postmortems, and KB articles to reduce recurrence and MTTR.
• Support data migrations and onboarding tasks that require backend fixes.
• Communicate status clearly to customers and internal stakeholders during incidents.

• 4–6 years production experience working with Python and Django (or equivalent Python web frameworks).
• Product-oriented — this isn't just a coding role; you must be comfortable in a direct customer support function.
• Strong SQL skills and production experience with PostgreSQL.
• Comfortable debugging server-side code, reading logs, and tracing requests across services.
• Familiarity with Git workflows and basic CI/CD concepts.
• Excellent written and verbal communication — customer-facing and able to explain technical issues clearly.
• Strong attention to safety and compliance when changing production data.

• Experience with SaaS/vertical software (FinTech/payments a plus).
• Familiarity with cloud platforms (AWS) and observability tools (Sentry, Datadog, ELK).
• Prior support or SRE experience (on-call rotations, incident response).
• Experience with data migration tools and techniques.
• Basic frontend familiarity (React) to collaborate with product and QA.

• Calm under pressure and methodical in triage.
• Customer-oriented and pragmatic — focused on safe, fast outcomes.
• Curious with a desire to prevent repeat incidents through automation and documentation.
• Relentless problem solver who "gets to the bottom" of issues.

• $60,000–$80,000 USD base 
• Startup equity grants
• Health insurance

• Small, product-led engineering team where your impact is immediate.
• Direct customer exposure — see the real impact of your fixes.
• Competitive comp and equity for early team members.
• Fully remote.

Job Info:

• Company: Aktos
• Position: Support Engineer
• Work Location: Jyväskylä
• Country: FI

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Support Engineer at the office Jyväskylä above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.