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Quality Director - Customer Office Nordics at SAP SE

Tehtävä Quality Director - Customer Office Nordics
Julkaistu 23 Jun 2026
Vanhentunut 23 Jul 2026
Yritys SAP SE
Sijainti Espoo | FI
Työsuhteen tyyppi Full Time

Työnkuvaus:

Uusimmat työtiedot yritykseltä SAP SE tehtävään Quality Director - Customer Office Nordics. If the Quality Director - Customer Office Nordics avooin työpaikka kohteessa Espoo vastaa pätevyyttäsi, lähetä uusin hakemuksesi tai CV:si suoraan päivitetyn Jobkos-työpaikkaportaalin kautta.

Huomioithan, että työpaikan haku ei ole aina helppoa, sillä ehdokkaiden on täytettävä yrityksen asettamat vaatimukset. Toivomme, että uramahdollisuus yrityksessä SAP SE tehtävään Quality Director - Customer Office Nordics vastaa tavoitteitasi.

Quality Director - Customer Office Nordics

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's Seuraava. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Quality Director for Customer Office Nordics is a high impact individual contributor who leads the escalation topics across strategic customer engagements - spanning presales, delivery, and operations - across the Nordic region. You will shape quality governance, anticipate and mitigate risk, and drive measurable improvements in customer outcomes, partnering closely with Customer Success, Services, Sales, Product Engineering, and Support. You'll work across industries and must be able to operate effectively with public sector customers, navigating their procurement, security, and compliance expectations.

The main objectives are:
  • Prevent, lead and manage critical complaints/escalations, and reduce escalation costs.
  • Promote Quality Roadmaps for license and services sales cycle within SAP and Partner primed opportunities and implementations.
  • Promote and strengthen SAP as a quality brand and enhance customer satisfaction.
Expected Tasks:
  • Drive customer success: Through proactive quality management programs, guide and support customers in achieving successful implementation and sustainable operations of their SAP solutions.
  • Proactively mitigate critical situations and manage de-escalations: Proactive mitigation and management of critical situations to safeguard customer success and drive de-escalations.
  • Actively establish relationships characterized by mutual respect and trust: Represent SAP in selected steering committees. Establish strong relationships and liaise with key stakeholders.
  • Engage with Partners: actively undertake and drive partners program aiming at quality-related initiatives and use of SAP Best Practices.
  • Contribute to strategic initiatives: Perform analyses and propose programs, tools, guidance or ways of working to effectively identify implementation and product risks and mitigate them e.g. in dialog with Development on key product issues, through mitigation strategy development, or through quality assurance service development.
  • Demonstrate thought leadership: Promote best practices and innovative approaches around quality within successful sales cycles and implementations, among SAP Services, our partners and in customer communities.
  • Promote SAP Quality Brand: raises the profile of SAP’s quality brand, engagement models and commitment to customer success in collaboration with the regional team.
Required Qualifications:
  • Demonstrated ability to sustain performance under pressure and lead through complex, high stakes customer situations.
  • Track record resolving multi stakeholder escalations in enterprise software/services, ideally within the SAP ecosystem.
  • Broad understanding of SAP technologies and portfolio (e.g., S/4HANA, SAP Business Technology Platform, integration, operations)
  • Experienced in risk management and escalation leadership.
  • Excellent stakeholder management and executive communication skills
  • Data driven approach: experienced in defining, tracking, and acting on quality metrics, KPIs, and improvement plans.
  • Language: Fluency in English; Finnish fluency strongly preferred for local customer engagement. Additional Nordic languages are a plus.
  • Ability to collaborate with public sector customers and navigate relevant compliance, contractual, and assurance expectations.
  • In-depth understanding of the SAP organization - minimum of 5 years SAP background.
  • Minimum of 5 years Management experience in Sales enabling roles and/or Customer-facing environment.
Other qualifying factors
  • Experience with large scale transformation programs for private and/or public sector.
  • Background in customer success, delivery assurance, quality management, or program leadership for multi product SAP programs.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

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Tiedot työpaikasta:

  • Yritys: SAP SE
  • Tehtävä: Quality Director - Customer Office Nordics
  • Työskentelypaikka: Espoo
  • Maa: FI

Näin lähetät työhakemuksen:

Kun olet lukenut ja ymmärtänyt kriteerit sekä vähimmäisvaatimukset, jotka on mainittu työpaikkailmoituksessa Quality Director - Customer Office Nordics at the office Espoo yllä, valmistele välittömästi hakuasiakirjat, kuten työhakemus, CV, kopio tutkintotodistuksesta ja muut liitteet. Lähetä hakemus 'Seuraava sivu' -linkin kautta alta.

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