Customer Support Intern (Hardware) at DataCrunch

Imagine a future where everyone has instant, low-cost access to intelligence. We’re building a fully featuredEuropean AI cloud -with everything one needs to train, experiment with, and deploy AI models. In addition, our GPUs run on 100%renewableenergy.

We’re ambitious, curious, and gutsy doers. We practice a low hierarchy across the company and high morale in our teams. We’ve already achieved a lot, yet we’re only getting started. Now it’syourchance to join the ride. We offer more than just the job - we offer acareer-definingopportunity to be part of building something big!

As a cherry on top, we’ve recently raised$64Min Series A and are ready to reach new heights.

Why you don't want to miss this opportunity.

• Paid internship with the possibility of continuation as a permanent role.
• Flexible working hours and hybrid way of working.
• Our operations are profitable, in addition to fast growth.
• You’ll be an integral part of the small yet mighty team of 59, challenging the status quo to positively impact the lives of many people.
• 27 nationalities in total, with 6 different ones in the management team.
• We foster a community-like atmosphere: we often enjoy each other’s company after work, e.g., munching BBQ made by Ruben, our CEO by day and master chef by night.

Practicalities:

• On-sitemode: This role requires presence in our Kamppi officeat least 5 daysper week. Don’t worry, you won’t be alone or hangry there.
• Level of expertise: Entry-level.
• Duration:3 months.

Success criteria for this role:

• Hard-working ethic and proactive attitude.
• Curiosity and courage to ask the right questions.
• Collaboration skills – able to work with diverse personalities and teams.
• Grow your knowledge in hardware, networking, and datacenter operations through hands-on experience and training.

Responsibilities:

• Monitor server performance, troubleshoot issues by retrieving and analyzing logs, error reports, and customer feedback.
• Collaborate with engineering teams to support staff to ensure smooth hardware and network operations.
• Open, track, and follow up on support tickets with hardware vendors.
• Coordinate and arrange on-site visits for field engineers for hardware repairs and troubleshooting.
• Support customers with basic requests (e.g., password resets, troubleshooting).
• Assist the datacenter operations team with day-to-day tasks in a fast-paced and dynamic environment.
• The work may also include other tasks assigned by the employer.

Qualifications:

• Hands-on experience with theLinux command line.
• Strong written and verbalenglishcommunication skills, including explaining technical issues to non-technical users.
• Vocational qualification in IT/electrical/electronics/mechanical engineering.
• Social skills and readiness to workon-site in the office.
• Bonus points for:
• Customer support experience (datacenter/hardware environment preferred).
• Driving license.

Nice-to-have

• Containers & orchestration:Kubernetes, Docker Compose, Portainer(or similar).
• Automation & scripting(shell scripts, small tools).
• Hardware benchmarking and performance testingusing various tools and custom scripts
• Exposure tomachine learning workflows(hobby projects welcome).
• Previoustechnical supportexperience.

How the process looks like:

1.Apply.

2. Meet & Match Event (30.09.2025 @ Maria01). Selected candidates will present themselves and meet our team in a casual, interactive setting.

3. Interview with Hiring Manager - A deeper conversation about your skills, interests, and the role.

4. Reference Check - Final step before we make an offer.

What's next.

Apply no later than 29 September 2025.

Please submit your application through our Careers page. We don’t accept applications sent by mail.