Salesforce Sales & Service Cloud Technical Product Owner at St1 Nordic Oy

Työnkuvaus:

Uusimmat työtiedot yritykseltä St1 Nordic Oy tehtävään Salesforce Sales & Service Cloud Technical Product Owner. If the Salesforce Sales & Service Cloud Technical Product Owner avooin työpaikka kohteessa Helsinki vastaa pätevyyttäsi, lähetä uusin hakemuksesi tai CV:si suoraan päivitetyn Jobkos-työpaikkaportaalin kautta.

Huomioithan, että työpaikan haku ei ole aina helppoa, sillä ehdokkaiden on täytettävä yrityksen asettamat vaatimukset. Toivomme, että uramahdollisuus yrityksessä St1 Nordic Oy tehtävään Salesforce Sales & Service Cloud Technical Product Owner vastaa tavoitteitasi.

Overview

We are looking for a Salesforce Sales & Service Cloud Technical Product Owner to shape St1's CRM approach and deliver the Salesforce-based solutions that support our sales, customer service, and business operations. This role sits where business needs meet technical delivery: you make sure what we build is scalable, secure, and actually adopted by the people who use it. A big part of the role is partnering with business teams who are actively developing their digital ways of working. You act as a trusted advisor, drawing on experience from multiple Salesforce implementations to guide teams, introduce best practices, and drive real process change and adoption, not just deliver features. You work closely with business stakeholders, architects, developers, and administrators, translating requirements into a prioritized backlog and actionable solutions. This is a hands‑on role: it combines business analysis with real configuration work in Salesforce, so you are as comfortable writing a user story as you are building in the platform.

Key Responsibilities

As a Salesforce Sales & Service Cloud Technical Product Owner, you will:

• Define and communicate the roadmap for Salesforce Sales & Service Cloud capabilities; align platform initiatives with business objectives and customer experience goals; continuously evaluate new Salesforce features and innovations for business value.
• Own and maintain the Sales & Service product backlog, gather, analyze, and prioritize business and technical requirements, translate business needs into clear user stories and acceptance criteria, and keep backlog items well‑defined and ready for development.
• Provide technical guidance on Salesforce architecture, integrations, and configurations; partner with architects and developers to design scalable, secure solutions, and review designs against best practices and enterprise standards; configure Salesforce Sales and Service Cloud hands‑on where needed.
• Act as the primary liaison between business users, Business Technology, and external vendor teams; design and facilitate workshops, discovery sessions, and process improvements; manage expectations and communicate progress, risks, and dependencies; partner with business leads to drive user adoption by coaching teams through change, addressing resistance, and building long‑term ownership of new ways of working.
• Ensure compliance with security, data, and governance standards; promote best practices for development, documentation, and deployment.

Qualifications

• 5+ years of experience working with Salesforce platforms, including 3+ years in a Product Owner, Business Systems Analyst, or Technical Lead role.
• Proven hands‑on experience configuring Salesforce Sales and Service Cloud.
• Strong understanding of CRM, sales operations, and customer service processes.
• Demonstrated experience driving organizational change and process adoption in environments with varying levels of digital maturity.
• Track record of delivering Salesforce implementations across multiple organizations, with the ability to bring cross‑industry best practices to new contexts.
• A bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.

Nice to Have

• Salesforce certifications such as Administrator, Platform Developer, Sales/Service Cloud Consultant.
• Experience with Einstein or Agentforce.
• Experience in large‑scale, highly integrated environments.

Values

• Curious
• Commercial
• Committed
• Caring

Why Join St1

• Shape St1's CRM vision and create tangible impact across sales and customer service.
• Blend business insight with hands‑on design and delivery.
• Influence how teams adopt modern digital ways of working.
• Develop into Salesforce architecture, AI‑powered CRM, or product leadership.
• Helsinki or Stockholm base with excellent social benefits.
• Work in a high‑performing Nordic tech organisation built on trust and responsibility.

Commitment to Diversity and Inclusivity

We welcome applicants from all backgrounds and are committed to an inclusive and equitable recruitment process.

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Tiedot työpaikasta:

• Yritys: St1 Nordic Oy
• Tehtävä: Salesforce Sales & Service Cloud Technical Product Owner
• Työskentelypaikka: Helsinki
• Maa: FI

Näin lähetät työhakemuksen:

Kun olet lukenut ja ymmärtänyt kriteerit sekä vähimmäisvaatimukset, jotka on mainittu työpaikkailmoituksessa Salesforce Sales & Service Cloud Technical Product Owner at the office Helsinki yllä, valmistele välittömästi hakuasiakirjat, kuten työhakemus, CV, kopio tutkintotodistuksesta ja muut liitteet. Lähetä hakemus 'Seuraava sivu' -linkin kautta alta.

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